Disability Awareness Training

People are often concerned about meeting and helping disabled people. They are afraid of doing or saying the wrong thing and solve the problem by not doing anything at all. Disability Awareness Training provides an opportunity to explore these fears and concerns and find out more about disability and realise that providing a service to disabled people is essentially common sense, courtesy and good customer care.

Why your customers will benefit

Service and hospitality are the cornerstones of any service providers business. How we meet, greet, and communicate with customers is so important. Training in these hosting skills is pretty much the accepted norm in most businesses today, but in order to successfully service customers with disabilities, specific disability awareness training for management and staff should be adopted as part of any induction or ongoing training strategy.

Why your business will benefit

There are 10 million disabled people in the UK, all with individual needs, desires and requirements. It is also known that 25% of the population have some care related responsibility for a disabled person – this is a major section of society and a huge potential market. The high level of repeat business in our own travel and leisure businesses is evidence that disabled customers, their friends and relatives, will display loyalty to a service where their needs are understood and actions are taken to ensure that these needs are met. Disability Awareness Training will greatly enhance the quality of service you can provide and this will almost certainly result in improved staff morale, customer satisfaction, and bottom line profit.

And the law …

One of the suggested 'reasonable adjustments' included in the Disability Discrimination Act (DDA) 1995 is to provide formal 'Disability Awareness Training' and 'DDA Training' for appropriate personnel. If a possible case of discrimination does take place and there is no record that training has been given, then your business will be liable.

Good Access Guide 'Disability Awareness Training' covers:

• What is disability?
• Misconceptions and myths about disability;
• Disability etiquette;
• What disabled people may expect from service providers.

Good Access Guide can offer a range of workshops, seminars, and briefings to suit the needs of your business or association.

Interactive training solutions

'Getting in on the Act' is a unique interactive training package ideally suited to businesses with a high number of staff who interect with customers – hotels, visitor attractions, pubs, restaurants, retail outlets, etc. Using a combination of video, workbook and online activity, this training tool enables up to 30 staff to be trained for approximately £15 per per person. That is an amazingly cost effective solution, which will enable employers to address their obligations under the DDA.

Disability Discrimination Act Training

The 'uninformed' can intentionally or unintentionally discriminate against a disabled person through their employment practices or service provision. By undertaking DDA training, businesses can acquire an understanding of this piece of legislation thereby enabling the development and implementation of new strategies to avoid such discrimination.

Good Access Guide DDA Training covers:

• An overview of the DDA;
• Who is classified as 'disabled' under the Act;
• Employers obligations under the Act;
• Service Providers obligations under the Act;
• Guide to 'reasonable adjustments';
• Seminars and Presentations.

A solution to your training needs is simply a phone call away, call 01502 566005 or email training@goodaccessguide.co.uk